The “Unlocking Innovation in Services in the Western Balkans” event, held on May 13th and 14th, 2024, in Geneva, Switzerland, brought together industry leaders, policymakers, and entrepreneurs to explore the potential of the Western Balkans in the services sector. ABSL Albania, under the leadership of its President, Arjodita Mustali, played a crucial role in guiding the conversation and promoting collaboration during Session 2.
Session 2: Unlocking Potential – Advancing Business Process Outsourcing (BPO) and Nearshoring Innovation
Arjodita Mustali was a key speaker and facilitator during Session 2. Her expertise and insights added immense value to the discussions on advancing BPO and nearshoring service innovation in the Western Balkans. Representing ABSL Albania, she showcased the organization’s impactful projects and led discussions on regional BPO initiatives.
Emphasizing Regional Collaboration: Uniting ABSLs in the Western Balkans
The President of ABSL Albania emphasized regional collaboration and highlighted the significance of RECONOMY’s new program aimed at uniting ABSLs in the Western Balkans. She showcased ABSL Albania’s commitment to fostering partnerships and cooperation among businesses in the BPO sector.
This innovative RECONOMY program seeks to bring together ABSLs (Association of Business Service Leaders) from across the region, creating a unified platform for collaboration, knowledge exchange, and shared growth. By focusing on collective action, she demonstrated ABSL Albania’s dedication to shaping the future of the BPO sector in the Western Balkans.
Insights on Innovation in BPO
The President’s presentation provided valuable insights into the impact of innovation on the BPO industry in the Western Balkans. She emphasized the importance of investing in the right skills and fostering a culture of innovation to drive service advancement within the region. Her expertise highlighted ABSL Albania’s commitment to fostering growth and excellence within the BPO sector through innovation and collaboration.
Facilitating Collaboration and Networking
In addition to her role as a speaker, she also served as a facilitator during the session. She led discussions on regional BPO initiatives, including RECONOMY’s new program aimed at uniting ABSLs in the Western Balkans. Her active involvement in promoting collaboration and networking created an environment conducive to knowledge sharing and collective action. Attendees had the opportunity to connect, share insights, and explore potential partnerships.
Conclusion
ABSL Albania’s participation in the “Unlocking Innovation in Services in the Western Balkans” event showcased the organization’s commitment to advancing the BPO sector and promoting service innovation in the region. Through insightful presentations, facilitation, and discussions on regional initiatives, ABSL Albania demonstrated its dedication to driving the future of BPO in the Western Balkans.
Stay tuned for more updates on ABSL Albania’s initiatives and the progress of the RECONOMY program as we continue to strengthen regional collaboration and drive the growth of the services industry in the Western Balkans.
